Once purchased all tickets are non-refundable.  In certain cases however a refund may be deemed necessary.  Any and all refund requests must be made at least 72 hours before the event.  No refunds will be made the day of or the day after the event unless the event is cancelled.

Refunds can be requested by email at: or by filling a contact form in the contact area here.

Refunds for Canceled Events

Certain events may be deemed eligible for a refund if said event is an official My Live Tickets event.  If said event is an official Lulu Tickets event all buyers will be reached by e-mall and issued a refund automatically, excluding fees.  Please allow up to 5 – 10 business days to receive your full refund.  In the event that a specific event is hosted by a third party promoter such refunds are at the sole discretion of said promoter.  My Live Tickets is not responsible for any refunds due in the event of a canceled show if hosted by a third party promoter.  Look in the description of your event to verify if it is an official My Live Tickets event.

Refunds for Rescheduled Events

All customers will be contacted by email regarding all new show dates and times. Can’t make it? Refunds are up to the artist, team, venue, or promoter – but we’ll do everything we can to help. Contact us!